Hairworld Istanbul will treat your complaint strictly confidentially and seriously. When you file a complaint, you give us the opportunity to have a joint discussion. We will do everything possible to find the most appropriate solution. Also with complaints we are 100% there for you.
Hairworld Istanbul stands for quality, transparency and extremely good care. It is important to us that our clients are satisfied and we try hard every day to ensure these core values from your first contact until after the final result is achieved.
Despite all the attention and effort, there may be times when you are not satisfied with something. In that case, you can file a complaint by sending an email to [email protected] We will contact you as soon as possible.Hairworld Istanbul takes your complaint strictly confidential and seriously. When you file a complaint, you give us the opportunity to have a joint discussion. We will do everything possible to find the most appropriate solution. Also in case of complaints, we are 100% there for you.
Complaints officer
If, for whatever reason, you cannot come to an agreement with us, you are free to submit your complaint to our external independent complaints officer or the independent disputes committee.
For more information about this we refer you to www.DOKh.nl. Here you can also find the regulations and protocol for complaint mediation.
DOKh contact details
DOKh Foundation
Robijnstraat 6
1812 RB ALKMAAR
Complaint and dispute:
E: [email protected]
T. 072 – 527 9100
